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FEGO supported over 30 apparel businesses to process €1.6 million in international payments, saving €17,500 in fees through a fintech partnership. It enabled 10 fashion SMEs to launch e-commerce websites with integrated payment systems, and piloted Kosovo’s first digital pattern-making service, increasing precision and reducing waste in apparel production.
A tailored incubation program was developed to support startups and SMEs in Kosovo’s furniture sector by strengthening digital marketing tools, building capacity, and facilitating digital transformation. As part of this effort, a new digital platform - now managed by the Association of Wood Processors of Kosovo (AWPK) - was launched to boost local and international visibility, particularly among the diaspora. In rural tourism, FEGO helped municipalities launch digital branding portals like www.luguiverdhe.com and www.visitvitia.com, now co-managed with local actors.
These interventions didn’t just deliver tools - they fostered local ownership and market sustainability. As donor-funded inputs phase out, private providers and public institutions are taking over, reinvesting in digital services and expanding access.
Underlying each intervention is a common thread: sustainability. Whether through private service providers or public institutions, FEGO emphasized ownership models. By embedding services in local actors - from fintech to municipal offices - Swisscontact ensured continuity and gradual market anchoring. As demand for digital services grows organically, private providers are expanding offerings, reinvesting fees, and creating a virtuous cycle of improvement.
FEGO’s model is scalable, inclusive, and systemic results-driven. It blends facilitation with embedded ownership, pairing technical support with local capacity-building. And it does so while staying rooted in Swisscontact’s mission: enabling people to actively shape their economic futures.