Acting Responsibly

Our values

• Integrity & Transparency: We act openly, honestly, and are answerable for our actions
• Respect & Equal Treatment: All people are treated with dignity
• Responsibility & Sustainability: We are mindful of the environment, society, and the use of resources
• Clear Stance Against Misconduct: Zero tolerance for discrimination, corruption, or abuse of power

Report safely

Swisscontact provides protected reporting channels to confidentially report violations. Whistleblowers are protected by clear procedures and mechanisms.

Internal reporting channel

Express yourself clearly and confidently if you feel offended by specific comments or actions or suspect a violation of the Code of Conduct by another employee:

• Ask for a personal conversation: either one‐to‐one between the parties concerned or in the presence of a trustworthy person.
• Contact a trustworthy superior: This could be in our offices such as the Country Director, Regional Director, the Director People & Learning at Head Office or any other superior you can trust.
• Consult the local Compliance Officer (orally or through a confidential letter), who will treat the matter with absolute confidentiality. There will be no retaliation for such reporting.
• Use our internal reporting channel: [email protected]

External reporting channel

Swisscontact has signed up with Safecall, a professional reporting service with a whistleblowing hotline. Internal and external whistleblowers, such as suppliers and partners can report anonymous or namely by phone or online on Safecall's internet platform.The experts of Safecall receive complaints in over 170 languages and transmit them to the person in charge at Swisscontact. The confidentiality and anonymity of the informer are respected. Safecall provides the following contact options:

• International Free Phone Number: +800 7233 2255 or +44 191 516 7749
• Online: www.safecall.co.uk/report