HoKa Handbook

Hospitality Kampuchea (HoKa) is a training programme aimed at supporting skills development in developing or emerging tourism destinations in Cambodia. HoKa was designed and implemented by the Mekong Inclusive Growth and Innovation Programme (MIGIP) during 2018-2020 as an “initial phase”, partly funded by the Laguna Foundation and the Swiss Agency for Development and Cooperation (SDC). HoKa was built on the training materials and the practices applied in the Skills Development Program Phase 1, which is a mandated project from the Swiss Agency for Development and Cooperation (SDC) and implemented by Swisscontact.

The HoKa programme initiated and implemented a dual-approach in-house training for various hospitality occupations within targeted destinations. The long-term objective is to implement HoKa training in other destinations in Cambodia and make it a cornerstone of work-based vocational training in the hospitality industry.

Purpose of the manual

This HoKa Guideline Manual aims to provide step-by-step instruction on how to implement HoKa training programmes in Cambodia.  The Handbook helps ensure quality and consistency for HoKa implementation.  It is a key reference document for any programme, project or organisation wishing to implement HoKa training.

The target audiences of this manual are organisations, Provincial Tourism Departments, projects, training providers, NGOs, groups, associations, or other interested parties or organisations.

It is essential that the Project Owner and Implementing Partner have a clear understanding of the processes and procedures for effective implementation of the programme.


This Handbook was developed by Swisscontact in the Mekong Inclusive Growth and Innovation Programme (MIGIP) and the Skills Development Program (SDP).  MIGIP is financed by the Happel Foundation, the Kuoni and Hugentobler Stiftung, among other donors.  As part of the Swisscontact Development Programme, it is co-financed by SDC (Swiss Agency for Development and Cooperation, Federal Department of Foreign Affairs FDFA). SDP is a mandated project by SDC.   This handbook has been created by Swisscontact.  The views and conclusions contained here do not necessarily reflect those of the Swiss Agency for Development and Cooperation (SDC), Federal Department of Foreign Affairs FDF.

We would like to express deepest appreciation to those who supported and contributed to the HoKa programme and this handbook.  The project will not be possible without the support and guidance from H.E. Pak Sokhom, H.E. Try Chhiv, Choub Rathana, Sok Sophea, Ith Sreykeo of the Ministry of Tourism.  We are extremely grateful for the partnerships with Say Sinol and Chin Sopeak La of the Department of Tourism in Kampot Province, Tang Sochet Kresna, Hourn Chakriya, and Veng Sisovong of the Department of Tourism in Preah Sihanoukville Province.  We also appreciate the technical advice from hospitality experts including Sro Rithy, Reaksmey Nourn, Marta Saya, and Dara Kong.  Finally, thanks to the Swisscontact team in particular Rajiv Pradhan and Anja Baudacci for their leadership, as well as San Mos, Poth Ratha, and Kemseang Nhe for their efforts.