The study tour to DHL Express on June 21st played an important role in efforts by the Global Alliance for Trade Facilitation and implementing partner Swisscontact to strengthen SMEs’ capacity through technical assistance, training, online and offline visits and exchanges to selected institutions in Cambodia and across the region.
A key part of the overall project involves raising awareness of international e-commerce opportunities and the available logistics for their cross-border e-commerce activities. This includes providing practical information on the rules and procedures governing trade in small packages using the postal service and express shipments and creating opportunities to meet leading service providers responsible for sending small packages overseas. SMEs and postal officials comprised the majority of the 40 participants. They were joined by three Swisscontact facilitators and CWEA members.
The study tour to DHL served to introduce SMEs to DHL Express and its services and the implication for the small package exports. SMEs in attendance also had the opportunity to learn about Express operation and received a walking tour to observe the handling of packages while also facilitating discussion and exchange between SMEs and DHL staffs.
The first study tour successfully looked at the postal system in Cambodia, the second study tour provided insights into the express system. Following this, the project also plans to facilitate an oversea study tour for selected CWEA members to learn about cross-border e-commerce and associated IT portal, e-business matching with oversea businesses. These tours will also prepare the beneficiaries towards the next objective, represented by a mentorship program running for 3 months in the first half of 2022.
Improving Small Package E-Trade for SMEs (SeT4SME), is a two-year project (2021-2022) supported by the Global Alliance for Trade Facilitation, implemented by Swisscontact in partnership with the Ministry of Commerce (MoC), and with the collaboration of the General Department of Customs and Excise (GDCE), Cambodia Post, Universal Postal Union (UPU), The United Nations Conference on Trade and Development (UNCTAD) and the Cambodian Women Entrepreneurs Association (CWEA).