40 food and beverage servers from 20 SMEs are expected to be trained under Hoka 2018 that will be provided by 8 qualified and certified national trainers from tourism industry, especial private selector. At the end of every training course, certificates of competency will be provided by the National Committee for Tourism Professionals to those learners who qualify the training assessment.
H.E. Pak Sokhom said during the event that “tourism contributes to economic and social development through increase in the national income, job creation, more investment, and poverty reduction.” He continued that “tourism is also an integral part of cultural heritage conservationas well as ecosystem which reduces global warming and support sustainable development.”
In the same event, Mr. Rajiv Pradhan, the Country Director of Swisscontact mentioned that “service quality is key for tourism development. Recognizing this issue, Swisscontact is proud to have conceived the Hospitality Training for Kampot (HoKa) for the workforce in the hospitality industry. With this training, Swisscontact is confident that the workforce will upgrade their skills and the tourism industry in Kampot and Cambodia will benefit from this skilled workforce.”
HoKa is the 1st In-House training program targeted at the existing low-skilled workers of hotels and restaurants who can apply the technical skills in their workplace. The HoKa training is aligned with the National Qualification Framework of Cambodia as well as the ASEAN Qualification Reference Framework (AQRF) under ASEAN Mutual Recognition Arrangement on Tourism Professionals (MRA-TP). HoKa consists of 12 modules and it is geared towards the food and beverage servers in Kampot.
The training topics under Hoka include,
- my role as a waiter;
- communication in hospitality;
- service excellence;
- restaurant equipment;
- menu knowledge;
- beverage knowledge;
- selling skills;
- service skills;
- drinks services;
- service procedures;
- restaurant procedures; and,
- hygiene, safety and security.
HoKa 2018 has 2 batches, each batch has a period of 6 weeks - 1st batch starts from 15 August to 19 September and the 2nd batch start from 26 September to 7 November.