EHLsmile/Tailored Values trains the second batch of Master Instructors in Swiss Hospitality

The Hotel Training Initiative (HTI) is one of the components of the Vocational Skills Development Program. During the First Main Phase (2014-2018), more than 3,000 people from disadvantaged backgrounds and more than 1,000 hotel line staff have received hospitality training across four locations in Myanmar. Nearly 60% of graduates from disadvantaged backgrounds found a job within 6 months of completing the training. This outstanding milestone has been possible through implementing a cascading model, in which a selected team of Master Instructors in Swiss Hospitality provided training to small groups of hotel supervisors in their respective hotels for 6 weeks, who subsequently provided training to disadvantaged people and line staff in three selected hospitality occupations, namely bell service, room attendant and waiting staff for 7 weeks.

Since scalability and sustainability are two aspects that are at the core of Swisscontact implementation, the HTI Component has subcontracted a Swiss consortium formed by EHLsmile and Tailored Values in order to develop, deliver and manage the training of a second batch of Master Instructors in Swiss Hospitality. The training will last four full months (January until April 2018) and will be conducted at Hotel Esperado in Yangon. Ten new Master Instructors have been selected by Swisscontact to take part in this training. These professionals are all Myanmar nationals with strong hospitality skills gained in-country and abroad. In addition, two officials from the Ministry of Hotels and Tourism (MoHT), two representatives from the Myanmar Responsible Tourism Institute (MRTI) and two from the Myanmar Tourism Human Resources Development Association (MTHRDA) have also been invited to join.

EHLsmile is a non-profit association, which was formed in 1996 by a group of students from the world renown Swiss hotel management school, École hôtelière de Lausanne (EHL). Its aim is to support and develop hospitality and restaurant training programs for underprivileged young people in developing countries. In this regard, EHLsmile has helped to established hotel schools, with assistance from local counterparts, in Ethiopia, Cambodia, Madagascar, Togo, Thailand, Bhutan, Nepal and recently in India. Tailored Values is a boutique consulting company for the hospitality industry, also based in Lausanne, which adds value to its clients’ human capital pool by increasing employee engagement through talent and company culture alignment, enhancing organizational productivity. It offers customized training support in Switzerland and internationally.

Myanmar Skills Tourism